I really wanted to like this place, but the manager was very rude and condescending. We bought our tickets online and showed up right before the start of a sold out movie (which I admit was our fault) and asked to exchange our tickets to a later showtime. The girl at the counter was friendly enough but she needed the manager to exchange tickets. Well, let's just say the manager was less than courteous. She proceeded to tell us, "next time you should show up earlier" and pretty much acted like this one simple request was akin to slapping her elderly grandmother. No thank you, I'll just get my money refunded. I was going to give them my money; I wanted to. I will never go back there, at least until they get new management.
Nice, average theatre. Seats are close together, yet comfortable. Purchasing tickets is hassle-free.
But the real problem that my husband and I have had with this place is the staff. The ASSISTANT MANAGER, on top of maintaining an unprofessional appearance, also maintains an unprofessional, rude and condescending attitude. We were charged for 4 tickets for a showing, not given a copy of the receipt, and then passive-aggressively accused of attempting to steal from the theater when we brought it to his attention.
On top of this, the assistant manager was unaware of their own policy regarding military discounts. Mind you, a discount policy that is literally POSTED maybe ten feet from his face at the register. Save your money, folks. Go elsewhere.
it was amazing i loved the costumer service and the ticket prices i just had one problem the bathrooms my son had to use the bath room right in the middle of the movie but he did not because it was on the other side of the theater so he waited until the end credits to go
Newer theater and good location however staff is always rude and not polite. Whenever film time displays are down they dont post them. Never open at time time displayed on door, opened 5 minutes before first film listed which was half hour later than opening time on door. Shuts down games in game room and wont turn them on if asked. Always pushes out guest waiting for end of credit scenes. Overall need better managment that actually cares and will be better, staff reflects managment and nit wanting to be there.
First and foremost, a pretty dated theater with similarly dated facilities and amenities. The popcorn is stale at best, and the candy is often melted or past expiration.
Nordica Theatre is a US Movie Theater based in Freeport, Maine. Nordica Theatre is located at 1 Freeport Village Station Suite 130 S, Freeport, ME 04032, USA.
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