Merchandise should get a 5 star rating--the store is packed with beautiful bags at good prices The staff, however, could use an education in being friendly. NOT customer service oriented!!
Lol people still shop here? Hasn't this trend died out yet!? Pretty ugly stuff for a trashy clientele, though maybe just a tad better than coach...
I've gone to this location each year while on vacation for over 18yrs.I will say the store is very nicely set up but the staff rarely smile and to be honest makes one feel a little uneasy.I buy mostly Louis Vuitton Bags now and each and every time I have received such a welcome and good conversation. I can actually remember each clerk that did my transaction as she made me feel special and really wanted me to enjoy my new bag.I know Dooney and Bourke is nowhere in this price bracket but I think they should realize that for many this is a splurge to buy one of their bags as it was for me many years ago and it would be so very nice to attached a nice experience at your store to add to the memories of buying that special bag at your store.I will stop by again this October with high hopes that things have improved in the customer service area.
Nice organized well stocked store, it was an enjoyable visit with one exception. The cashier, I thought she was very rude. I listened as she waited on the customers in front of me and was thinking how rude she sounded. She was the same when she waited on me. It wasn't her words that was rude but the tone. She was loud and had a rude rushed tone. I don't know if it was because she had a friend in there or if she is normally that way. This would have been 11/14/16 around 2:30.
I cannot say enough positive things about this outlet! The store is well organized & FULL of gorgeous handbags! However, my favorite part of this store is definitely the staff- they are ALL simply amazing!! I have had some recent experiences with several of the staff members at this store. They were extremely friendly, knowledgeable & were MORE than accommodating. They truly went above & beyond their duties to provide me with exceptional customer service!! Thank you guys SOOO much!! I can't wait to visit your store again!!
Dooney Bourke Factory Store is a US Store based in Freeport, Maine. Dooney Bourke Factory Store is located at 56 Main St, Freeport, ME 04032, USA.
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